Since July 1st, 2009, emergency calls by cell phone without an active SIM card are not possible anymore in Germany. However, it is still possible to make an emergency call by cell phone even when the active SIM card is logged into another network. Users of prepaid SIM cards should check regularly whether their SIM card is still active, because some mobile phone providers may cancel the prepaid account when the phone hasn’t been used for quite a while.

Calling the emergency numbers 110 and 112 by home phone or from a phone booth are free of charge. For calling from a phone booth you don’t need change or a phone card. Emergency calls can also be made from SOS-telephones at train stations or alongside the Autobahn.

Important Phone Numbers in Germany

Emergencies:
Police: 110
Fire Brigade: 112
Emergency Call, Rescue Service : 112 or 19222
Pharmacy Emergency Service Line: 0800 228 228 0
Children- and Youth Telephone Helpline: 0800 111 0 333
Crisis Line: 0800 111 0 111 or 0800 111 0 222
Poison Control Hotline (in some cities): city code + 19240

Crime, Finances
Helpline for Victims of Crime, Der Weisse Ring: 0800 0800 343
Nationwide Emergency Number for Cancelling Direct Debit and Credit Cards: 116 116

Public Administration:
Direct Line D115 Project: 115

Transportation:
Hotline Deutsche Bahn: 01805 99 66 33
Timetable Information Deutsche Bahn: 0800 15 07 090

Phone Inquiries:
National Directory Inquiries: 11833, 11880 or 11813
International Directory Inquiries: 11834 or 11890
English Language Inquiries: 11837
Turkish Language Inquiries: 11836

Internet Inquiries:
www.dasoertliche.de
www.teleauskunft.de
www.dastelefonbuch.de
www.klicktel.de
Yellow Pages: www.gelbeseiten.de or www.goyellow.de

Deutsche Telekom:
Product Hotline: 0800 33 01 000
Hotline for Faults: 0800 33 02 000

International Country Codes:

Europe:
Austria: 0043
Belgium: 0032
Croatia: 00385
Czech Republic: 00420
Denmark: 0045
Finland: 00358
France: 0033
Greece: 0030
Hungary: 0036
Italy: 0039
Luxemburg: 00352
Malta: 00356
Netherlands: 00 31
Norway: 0047
Poland: 0048
Portugal: 00351
Russia: 007
Slovakian Republic: 00421
Slovenia: 00386
Spain: 0034
Sweden: 0046
Switzerland: 0041
Turkey: 0090
Ukraine: 00380
United Kingdom: 0044

Rest of the World:
Australia: 0061
Brasil: 0055
China: 0086
Mexico: 0052
Namibia: 00264
New Zealand: 0064
Japan: 0081
South Africa: 0027
South Corea: 0082
Thailand: 0066
USA and Canada: 001

Important Notice

No responsibility is taken for the correctness of this information. Users have to pay all possible charges when calling these numbers. Calling 0800 numbers in Germany is free of charge. You think an important number is missing? Please let me know and I add it.

Articles about phone inquiries and important phone numbers:
Emergency and Other Important Phone Numbers in Germany
Directory Inquiry Services in Germany